BLUEDOG Business Services, LLC
At Cash Discount, we like things that are simple and clean. Clean and organized operations make for successful results. BLUEDOG is founded on the “idea that Merchant Service Providers can do better.” The payment processing world is very competitive so any attempt to improve the merchant experience gets a thumbs up from us.
For all you dog lovers out there, I think you may have found a home. The name “BLUEDOG” wasn’t just pulled out of a hat – it’s actually derived from the relationship that his son has with a blue stuffed dog. And it’s that relationship that drives the customer experience here. Loyalty, best friend, making someone happy – are all guiding principles that drive the staff, from the CEO on down.
They’re not new to the game either. They have 22 years of experience at the helm. According to the BBB, the business itself is 5 years old and has an A rating. I like those numbers because it shows there’s been enough time for the company to work through the startup phase and is now clipping along with all processes in place and have developed a system to scale.
Like most businesses, there have been some complaints which are mostly around what the rep told the customer they would get and then it turned out to be different. As far as we could tell, Blue Dog has addressed and resolved the concerns completely. In some cases, the rep was let go, in other cases, the contract was re-written to make sure the customer was happy. In most cases, money was refunded in order to maintain integrity. That speaks volumes in this industry.
The cash discount program that is offered by BLUEDOG is promoted as no transaction fees and a meager $9.95 per month. They eliminate the confusing credit card statements and provide you with one low monthly fee. Here’s a bulleted run down of what you get:
- Two $9.95 /mo. Plan Options*
- Plan A – $1.35 per transaction, paid by customer
- Plan B – 3.89% per transaction, paid by customer
- Free Dejavoo Z11** or Mynt POS (cost unknown)
- Next-Day funding
- Process Unlimited Transactions
- No PCI Fee ***
- Split or wave service fees at any time****
- 24/7 customer support
We’ve included their terms as well so you have a clear understanding of the offering:
*Pricing based on processing a minimum of $25 per month. **Free Dejavoo terminal requires processing a minimum of $10,000 per month. Otherwise the Dejavoo Z11 can be purchased for $299, or leased for $25 per month. ***Non-PCI compliance Fee is $9.95 ****Any split or waived service fee will be debited at the end of each billing cycle.
All of their services are focused on reducing or eliminating your processing fees if possible:
- Hardware – Poynt, Dejavoo and Mynt.
- Virtual Terminal
- Debit Services
- Credit Services
- E-Commerce Processing
- Credit & Debit Card Processing
We’ve already addressed this a bit up top, but a couple of things to reiterate are that although they have had customer complaints, they’ve been thorough in resolving the concerns to the best of their ability and ultimately have made the customer happy.
We like BLUEDOG. We think they’ll be more responsive and innovative as a younger solution where some of the older processors might be more hesitant or slower to roll out solutions that match the current needs of merchants. The CEO, Ron Dichter, has his ear to the ground doing his own research and review of potential options for merchants. He personally connected with CashDiscount.com to gain an understanding of our app on Poynt to see if it was appropriate and of benefit to his customers. We like it when the CEO plays an active role in the day to day of the merchant. The only advice we have is to make sure your conversations are clear with the agent, for your benefit and theirs, and enjoy the savings they can help you keep.