PaymentCloud

Overview

We love PaymentCloud.  We’ve spoken with the CEO, Shawn Silver, and got a great response from him.  The words were not as important as the message in his tone and his actions.  He was pleasant to speak with, was professional and helpful.  After the call, the thought was – “He was that helpful?  And we’re not even a merchant he makes money off of!”  We bring this up to highlight a very important aspect of business.  If the CEO has an inclination to be service-oriented and helpful, then the organization will carry that mission statement as well.  Shawn, was awarded with a 40 under 40 badge which says something about the tenacious nature of the business as well.

Full-service

PaymentCloud is a full-service shop with traditional processing for e-commerce and retail.  But something they really go for is the high-risk merchant.  If you’re high risk, this is who you want to consider among any others that have in your top 3.  But why are we writing about PaymentCloud here on CashDiscount.com?  Because they also are one of the leaders in cash discount programs!

We also found several other reviews and accolades that speak to the ability for the company to manage several service offerings and to provide good customer service.  Our research upholds the statement that PaymentCloud is above average in their support and is near the top in the amount of services they offer.

Community

Something that stood out to us was how much the company is involved in community organizations.  Like the call with Shawn, this speaks very loudly that a company would put needs of cancer research, environmental improvement and child development above its bottom line.

Hardware

PaymentCloud offers the following options:

• Ingenico
• Verifone
• MAXXPAY
• POS w/ Cash Drawer
• PC POS Tablet

Services

All of their services are focused on reducing or eliminating your processing fees where possible:

• • Hardware
  • EMV
  • Virtual Terminal
  • Debit Services
  • Credit Services
  • E-Commerce Processing
  • Credit & Debit Card Processing

Customer Support

We all know that a product is only as good as how well it is supported.  Dare we reference Tommy Boy at this point?  But it’s true, and we have seen that PaymentCloud is a great company with a great name having looked at several online reviews.  It also helps that you can reach them by both email or phone.  Their support promise is posted on their site and we recommend that you hold them to it – “We will work hard to earn your continual loyalty, and we want to make sure that you are satisfied with our business. Your success is our success. We care about you and your business, and we will do our very best to serve you.”

Summary

Everywhere we turn, the PaymentCloud name seems to be held in an overall positive light.  They carry influence in the industry trade shows and are very well-dialed in to what is happening in the industry.  With compliance in your cash discount program being debated regularly, it’s important that you saddle up with a group that can help you stay with the changing tides.

Cash Discount Team
E: [email protected]
W: www.cashdiscount.com